The Claims Process

Being involved in an accident can be a very distressing time. We therefore aim to make the claims process as easy and straightforward as possible, so you can focus on recovering from your injury.

The first stage in making a compensation claim is to contact the National Accident Helpline. Our website gives your 3 easy options to get in contact with them. Either telephone 0800 6783 601 which is a freephone number available 24 hours a day, 7 days per week; fill out the callback request form on the right hand side of each page; or complete the online claim form.

Whichever way you decide to contact the National Accident Helpline, a qualified and fully trained legal service advisor will discuss your accident and injury with you at a time which is convenient to you. During this initial assessment you will be told whether or not you may have a potential personal injury claim.

If you have a potential claim you will be put in contact with a no win no fee personal injury solicitor in your area for a consultation. During the consultation, which is completely free and without obligation, the solicitor will ask you some further questions to assess your accident and injuries.

If you decide to proceed with your claim, your solicitor will send a Letter of Claim to the defendant, which is the person or company at fault for your accident. The Letter of Claim basically informs the defendant that you intend to make a compensation claim against them. Your solicitor will also arrange for your injuries to be assessed by an independent medical professional and prepare a Schedule of Losses. The Schedule of Losses is a document which lists the financial losses which you intend to claim compensation for, such as time of work, damage to property, medication costs, etc.

How the claim proceeds at this point will depend on whether or not your claim is disputed by the defendant. If the claim is accepted, your solicitor will begin negotiations with the defendant to agree a satisfactory amount of compensation for your injuries and other financial losses. If the defendant disputes your claim, and no agreement can be reached, the case may then go to court.